Privacy Policy
Hotchpotch Craft Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hotchpotchcraft.com.
WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, some information is automatically collected about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, our web hosting service collects information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. (If we knew how to turn this off and not break the website’s functionality, we would.)
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number to process your order. This is called Order Information.
When you subscribe to receive our flashsale & coupon codes, we collect the email address you provided to us so that you can receive said codes and receive said discounts on your purchases.
When you contact us through the customer support page, we retain a copy of your message and any subsequent email interaction in our business email inbox to facilitate the support you requested and verify the resolution as necessary. We also may keep written notes of any phone conversations regarding customer support to stay organized and ensure that any issues brought to our attention are resolved and documented.
By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you.
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above (e.g. banks, shipping carriers, our email provider).
We do not use Google Analytics or any other tracking/analytics software. We think it’s creepy. We stick to old-school marketing techniques as if you randomly walked into a boutique store. We don’t need or want to know anything more than what pages and items you clicked on, kind of like seeing what products customers interact with in a physical store.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
We don’t spam. We only send out flashsale & coupon codes sporadically and only if you have subscribed to these notifications directly via our website. Any residential advertisements received are a result of location-based marketing strategies and not related to personal data.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Australia and the United States.
California residents may contact support@hotchpotchcraft.com for any concerns related to CCPA and CCPA, as amended.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 16.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have questions and/or require more information, do not hesitate to contact us at support@hotchpotchcraft.com.